Refund policy
At The Dreamy Lemon, every order is prepared with care to bring a little extra magic to your day! 🍋✨ Please review this policy before placing your order.
1. All Sales Are Final
Except where otherwise required by applicable law, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind, incorrect selections made by the customer, or personal preferences.
Please carefully review your cart, product descriptions, item variations, shipping details, and order information before completing your purchase.
Nothing in this policy limits any cancellation, return, refund, replacement, or other remedy you may be entitled to under applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Items
We want you to be happy with your Dreamy Lemon order. If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.
Please include the following information in your message:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the item and the issue.
- Photos of the packaging and shipping label, if applicable.
We will review the information and work with you to resolve the issue. Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, refund, or another required resolution.
The requested 48-hour reporting period helps us investigate issues promptly. It does not waive or limit any rights or remedies available to you under applicable law.
Please do not discard or return an affected item before contacting us, unless we instruct you otherwise or applicable law requires a different process.
3. Lucky Scoop Boxes, Mystery Boxes, and Curated Bundles
Our Lucky Scoop Boxes, mystery boxes, and curated bundles are carefully prepared to create a fun and unique unboxing experience. 🍋💛
Unless a product listing states otherwise, individual items, colours, designs, characters, patterns, and other included details may vary. These variations are part of the product experience and are not, by themselves, considered defects or grounds for a return or refund, provided the order matches the applicable product description and any specific promises made at the time of purchase.
Please read each product listing carefully before ordering, including any stated contents, quantities, size information, exclusions, and variation details.
Randomized or mystery contents do not excuse an item that is defective, materially misdescribed, missing where promised, or otherwise subject to a remedy under applicable law.
4. Shipping and Delivery
Customers are responsible for providing accurate and complete shipping information at checkout. The Dreamy Lemon is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, although we will make reasonable efforts to assist where possible.
Once an order has been shipped, we cannot guarantee that an address change, cancellation, or interception request can be completed. Please contact us promptly if you notice an error in your shipping information.
Shipping fees are non-refundable for ordinary change-of-mind requests, except where otherwise required by applicable law.
If an order is lost, substantially delayed, or not delivered as agreed, please contact us so we can investigate. Nothing in this section excludes any cancellation or refund rights that may apply under consumer protection law.
5. Order Cancellations
We generally cannot guarantee cancellation or changes after an order has been placed, particularly once processing or shipping has begun.
If you need to request a change or cancellation, contact us as soon as possible. We will let you know whether the request can be accommodated.
This policy does not restrict any statutory right to cancel an order or contract, including applicable rights relating to online purchases that are not delivered within the legally required timeframe or contracts that do not meet applicable legal requirements.
6. Refunds and Resolution
Where a refund is approved or required by law, we will explain the applicable process and timing. Refunds will generally be issued to the original payment method where practicable, subject to applicable law and payment-provider requirements.
Where the law requires a refund without deductions, we will comply with those requirements. Otherwise, shipping fees and other charges will be handled in accordance with this policy and applicable law.
We do not provide store credit as a substitute for a refund where a refund is legally required.
7. Consumer Protection Rights
This policy is subject to applicable consumer protection laws, including the British Columbia Business Practices and Consumer Protection Act and other applicable laws in the province or territory where the customer resides.
Depending on the circumstances, those laws may provide cancellation rights or other remedies that cannot be excluded by a store policy.
Nothing in this policy is intended to waive, limit, or exclude any non-waivable statutory right or remedy.
8. Contact Us
If you have a question about this policy or need help with an order, please contact us through the contact page on our website.
When contacting us about an order issue, please include your order number so we can assist you as efficiently as possible.
Thank you for supporting The Dreamy Lemon! 🍋✨